Quote I am Thinking About
Over the years, I found myself making decisions quickly, and that can certainly be a good thing at times. When I originally saw this quote in a book I was reading, I took a note, but sadly, I didn’t note the book or who it came from I just saved the quote in my notes app. Ever since reading this, I have come to see that taking the right time to look at a problem or opportunity in a variety of ways can help a team or individual make the right choice more often. Too many times, we settle for the first thing that presents itself. Going forward, I plan on asking the simple question. Is that the best option or is there a better one?
A Song that Brought me to Tears
I never listened to this song so intently but should have years ago. Phil Collins, “You’ll be in my heart” is on the original soundtrack from Tarzan. I found it when searching for a song I heard during a recent wedding, specifically during the mother-son dance. For most of us, our mother’s love is unconditional, and this song reminded me of one very important thing. Mom, I love you a lot and appreciate you so much for all you did and do for me. I know she won’t likely see this, but it still feels great to say and again brought tears to my eyes. After writing this, and before sending it out, I figured out the song I heard, so here it is. More tears. “I Love This Dance” Caleb Beachy
A New Product: OURA Ring
OURA ring is a wearable that measures a lot of things like heart rate, steps taken, heart rate variability, and many more to help you improve energy, performance, and sleep. I use it mainly to see what my sleep score is for the night before so I can analyze what I did or didn’t do to get the score I got. Over the long haul, it has helped me improve the quality of my sleep. Here is more information on all of the functionality and a referral link if you decide you would like to give it a try as I did. As the old saying goes, if you can’t measure it, you can’t improve it.
Buresh Home Solutions, Inc. Update
OK, not really a soap box moment. I am not giving an impromptu political speech while standing on a wooden crate used to ship dry goods, but what I am going to say kind of feels like it.
In a few months, Buresh Home Solutions, Inc. will be 20 years old (please join us to celebrate by RSVP-ing here). Holy ****! My father would have never thought that was possible, but he had some experiences with the younger me to have some feelings like that.
We have served thousands of homeowners in those years, and over time, I learned something. Sadly, when I say over time I am talking about 16 years at minimum, I can’t tell you how many sleepless nights, overreactions, and even a trip to the ER to see why my heart felt like it was leaving my body I have unnecessarily experienced. The fact is the old saying that the customers are always right is just not true, I wasted too much time when I could have been enjoying friends and family worrying about a customer who, no matter what my team or I did, we were not going to make them happy.
There are crazy stories that could be told here, but that is not the point of this moment. This moment is to thank the 99.998% of our customers who appreciated our team, who helped us get better by giving honest feedback, who stuck with us when things weren’t perfect, and who understood we were committed to making things right in the end. I promise I know fully well we could be better, but our current team is learning and getting better every day.
In 20 years, the list of customers who wouldn’t work with us again or we wouldn’t do work for them is less than the toes and fingers on my body. I believe it is still less than my fingers, but just in case I forgot to add somebody to the ongoing list, let’s add the toes.
I would be remiss if I didn’t also thank my team. It has been a crazy 3 to 4 years of tremendous growth. Mistakes have been made, but we learned from most and will continue to try and learn and get better.